I cannot activate my code for 3 month Groove pass

Clif Foster · Mar 8, 2016

I was told by XBox Customer Support to post on this forum to get a non-functioning code replaced. I'm confused on how to do that if not to post the question here and hopefully have someone help me. I received a 3-month trial code for Groove which WILL NOT
work. Can anyone help me with this code?

Here is part of the chat transcript directing me here.....

Alex: Alrighty so we're going to do two things. We will want to try redeeming this code tonight on your home computer through the same app. If it does not work. We would want to post on the promotion
forums for a new code instead. Let me get you that link for you real quick.

you: Okay. I have tried this from my home computer before though. I'm sure it won't work still.

Alex: Uh oh... that shouldn't have happened. Here you go! This is where we go to get replacement codes when certain codes from promotions don't work. They would need you
to be signed into your account to verify your gamertag and then after it is verified they can send out another code after deactivating the first one.

you: Thank you, I will give it a try.

:)

Luna Spectrum · Mar 8, 2016

I haven't received my Grove music for 3 months

I still haven't receive the code for my 3 months music pass after purchasing a 1 month groove music pass.

Luna Spectrum · Mar 8, 2016

I haven't received my 3 month code for grove music.

I still haven't receive the code for my 3 months music pass after purchasing a 1 month groove music pass.

Mister Quimby · Mar 9, 2016

Hey there RememberedDream!

Sorry to hear about the issue and any confusion that this may have caused! For further assistance, you will need to head on over to the

Microsoft Community Forum. Be sure to include any error codes that you are receiving while trying to redeem your code. As those forums are public, do not post your code publicly. Once again, I am sorry to hear about any confusion that this may have caused.

Mister Quimby

Hey there RememberedDream!

Sorry to hear about the issue and any confusion that this may have caused! For further assistance, you will need to head on over to the

Microsoft Community Forum. Be sure to include any error codes that you are receiving while trying to redeem your code. As those forums are public, do not post your code publicly. Once again, I am sorry to hear about any confusion that this may have caused.

walkerwheely87

I signed up on August 14th 2016 for groove music pass during the 1 month +3 months free and did not receive my code for my extra 3 months free. Could I still get it?

Splatimation

i have an active 3 month game pass code activated on my console

Tommy.--

Still no code for 3 months of Groove Music :-( !!

David98761435

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

I cannot activate my code for 3 month Groove pass