I cannot access the Spring Sales 2017

Discus and support I cannot access the Spring Sales 2017 in XBoX on Consoles to solve the problem; Hi, since yesterday I've been trying to access the Spring Sales 2017 on my Xbox One on the Xbox Store and everytime I get an error telling me to wait a... Discussion in 'XBoX on Consoles' started by Icarusael, Apr 12, 2017.

  1. Icarusael
    Icarusael Guest

    I cannot access the Spring Sales 2017


    Hi, since yesterday I've been trying to access the Spring Sales 2017 on my Xbox One on the Xbox Store and everytime I get an error telling me to wait a moment and try again later and it also says the problem is coming from your side (Xbox/Microsoft). What
    is going on?

    Thank you!

    :)
     
    Icarusael, Apr 12, 2017
    #1
  2. Mister Maka
    Mister Maka Guest
    promoçao primavera( Spring Sale )

    Hey there IRD HUNTER

    For information on the Xbox Spring Sale, check out this
    Major Nelson post    . Keep in mind that offers can vary from region to region. Thanks for your understanding!
     
    Mister Maka, Apr 12, 2017
    #2
  3. RomkaZzz
    RomkaZzz Guest
    RomkaZzz, Apr 12, 2017
    #3
  4. Mister Mascot
    Mister Mascot Guest

    I cannot access the Spring Sales 2017

    Hey there Icarusael,

    Everything is looking good here according to the
    Xbox Live status page    . Have you tried to restart your console as well as internet modem and router to see if that helps?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Apr 13, 2017
    #4
  5. Icarusael
    Icarusael Guest
    Yes, I tried all sort of things, it never worked. Could it be due to my account being in the Xbox Update Preview Program? I managed to buy the game on sales I wanted by using the Xbox Store on the website instead of my console.
     
    Icarusael, Apr 26, 2017
    #5
  6. Mister Mascot
    Mister Mascot Guest
    Hard to say, it sounds more network related, but let's take a quick look at that to narrow down.

    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Apr 26, 2017
    #6
  7. Icarusael
    Icarusael Guest
    Hello again! I am sorry for being this late! If we can still sort this out, here are the information:

    Download Speed: 15,94 MB/s

    Upload Speed: 10,59 MB/s

    Latency: 50 ms

    Packet Loss: 0%

    Wireless Strength: 77%

    Modem Manufacturer: Arris

    Router Manufacturer: ZyXEL

    Router Model Number: EMG2926-Q10A

    NAT Type: Moderate

    I already got some problems before with my NAT, it would randomly switch to strict and switch again to moderate. I don't know why and I never understood how to open the NAT setting.

    Thank you and have a nice day!
     
    Icarusael, May 23, 2017
    #7
  8. Mister Mascot
    Mister Mascot Guest

    I cannot access the Spring Sales 2017

    No worries at all and thanks for that information!

    It looks like you're using a wireless connection right now, what happens if you try a wired connection? Do you see a similar issue when trying to make the purchases on Xbox.com as well?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, May 23, 2017
    #8
  9. Icarusael
    Icarusael Guest
    I am not having any trouble right now for purchasing on my console, the problem was during the Spring Sales, it would tell me there is an error and I could not see any of the deal when trying to access them. I finally managed to buy some games on sales during
    the Spring Sales by using the xbox.com website. I am unable to try a wired connection for now, I don't have any wire long enough to connect my modem to my console.
     
    Icarusael, Jun 5, 2017
    #9
  10. Mister Mascot
    Mister Mascot Guest
    Thanks for letting us know. Since the sale is over, there isn't anything we can do to offer those prices retroactively, but keep an eye out on the Xbox Store for any new sales and let us know if you're having the same issue!

    _______________________________________________________







    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Oct 31, 2018
    #10
  11. Mister Mascot Win User

    I cannot access the Spring Sales 2017

    Hello again! I am sorry for being this late! If we can still sort this out, here are the information:

    Download Speed: 15,94 MB/s

    Upload Speed: 10,59 MB/s

    Latency: 50 ms

    Packet Loss: 0%

    Wireless Strength: 77%

    Modem Manufacturer: Arris

    Router Manufacturer: ZyXEL

    Router Model Number: EMG2926-Q10A

    NAT Type: Moderate

    I already got some problems before with my NAT, it would randomly switch to strict and switch again to moderate. I don't know why and I never understood how to open the NAT setting.

    Thank you and have a nice day!
    No worries at all and thanks for that information!

    It looks like you're using a wireless connection right now, what happens if you try a wired connection? Do you see a similar issue when trying to make the purchases on Xbox.com as well?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  12. Icarusael Win User

    I cannot access the Spring Sales 2017

    Hello again! I am sorry for being this late! If we can still sort this out, here are the information:

    Download Speed: 15,94 MB/s

    Upload Speed: 10,59 MB/s

    Latency: 50 ms

    Packet Loss: 0%

    Wireless Strength: 77%

    Modem Manufacturer: Arris

    Router Manufacturer: ZyXEL

    Router Model Number: EMG2926-Q10A

    NAT Type: Moderate

    I already got some problems before with my NAT, it would randomly switch to strict and switch again to moderate. I don't know why and I never understood how to open the NAT setting.

    Thank you and have a nice day!
  13. Mister Mascot Win User

    I cannot access the Spring Sales 2017

    Yes, I tried all sort of things, it never worked. Could it be due to my account being in the Xbox Update Preview Program? I managed to buy the game on sales I wanted by using the Xbox Store on the website instead of my console.
    Hard to say, it sounds more network related, but let's take a quick look at that to narrow down.

    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  14. Mister Mascot Win User

    I cannot access the Spring Sales 2017

    I am not having any trouble right now for purchasing on my console, the problem was during the Spring Sales, it would tell me there is an error and I could not see any of the deal when trying to access them. I finally managed to buy some games on sales during
    the Spring Sales by using the xbox.com website. I am unable to try a wired connection for now, I don't have any wire long enough to connect my modem to my console.
    Thanks for letting us know. Since the sale is over, there isn't anything we can do to offer those prices retroactively, but keep an eye out on the Xbox Store for any new sales and let us know if you're having the same issue!

    _______________________________________________________







    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  15. Icarusael Win User

    I cannot access the Spring Sales 2017

    No worries at all and thanks for that information!

    It looks like you're using a wireless connection right now, what happens if you try a wired connection? Do you see a similar issue when trying to make the purchases on Xbox.com as well?

    _______________________________________________________

    Mister Mascot

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
    I am not having any trouble right now for purchasing on my console, the problem was during the Spring Sales, it would tell me there is an error and I could not see any of the deal when trying to access them. I finally managed to buy some games on sales during
    the Spring Sales by using the xbox.com website. I am unable to try a wired connection for now, I don't have any wire long enough to connect my modem to my console.
Thema:

I cannot access the Spring Sales 2017

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