I cannot access my account and my authenticator app has been remotely disabled

I dont think you understand. I CANNOT access my account in any way on any device. When I enter my login credentials and hit enter I receive an error message that I have never seen in 13 years as an Xbox customer that reads "Access Denied: Account Suspended". I cannot manage my security settings, payment options, contact support, or use my authenticator app.

Never, ever have I heard of an Xbox enforcement action that completely shuts down and disables an entire Microsoft account and every service connected to it. Also, the action on my account has no definitive end date. Every suspension of service is issued for a specific length of time and is given an exact end time down to the hour and the minute. The end time listed on my suspension is blank.

Lastly, I really appreciate how you avoided commenting on the fact that this issue is actually restricting access to life saving medical treatment for the account holder and that a loss of life could result if the issue is not resolved in a timely manner. Its nice to know that Microsoft enjoys being above all laws and litigation and knows they are immune to liability when it comes to the safety and well being of their customers.

Sorry to hear what you have going on but just keep in mind this is a mostly community ran forum and the person who responded to you is an independent consultant (i.e. they dont work for Microsoft) so wouldnt really be able to do anything directly with your account other than provide general suggestions to try and help based on the info you provided.

I really do hope you are able to get this all sorted out though.

I dont think you understand. I CANNOT access my account in any way on any device. When I enter my login credentials and hit enter I receive an error message that I have never seen in 13 years as an Xbox customer that reads "Access Denied: Account Suspended". I cannot manage my security settings, payment options, contact support, or use my authenticator app.

Never, ever have I heard of an Xbox enforcement action that completely shuts down and disables an entire Microsoft account and every service connected to it. Also, the action on my account has no definitive end date. Every suspension of service is issued for a specific length of time and is given an exact end time down to the hour and the minute. The end time listed on my suspension is blank.

Lastly, I really appreciate how you avoided commenting on the fact that this issue is actually restricting access to life saving medical treatment for the account holder and that a loss of life could result if the issue is not resolved in a timely manner. Its nice to know that Microsoft enjoys being above all laws and litigation and knows they are immune to liability when it comes to the safety and well being of their customers.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kenzie, Enforcement is a department apart from this community and Xbox service.

As this forum is public viewing and unfortunately as independent consultants we do not have access there is some data or your account, we cannot specify the actual reason or verify precisely what the reason for your suspension or ban.

Types of Xbox enforcement actions

https://support.xbox.com/en-us/help/family-onli...

Xbox device suspensions and bans

https://support.xbox.com/en-us/help/family-onli...

Sign in to https://enforcement.xbox.com with the Microsoft account that received the enforcement action.

1 - Select the handshake icon.

2- Go to your account's enforcement history.

3 - Locate your enforcement action.

4 - Click on "Suspended features".

Hello again, this is different because an Enforcement action comes with a warning from them.

If your account has received a lockout from Microsoft, usually the notice has written because some unusual activity.

https://www.youtube.com/watch?v=7UVqBq_JVNc

As this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the actual reason or accurately check this issue of blocking.

I leave below some links that can help you to contact Microsoft.

Contacting support for a Microsoft Account

https://support.microsoft.com/en-gb/account-bil...

Global Customer Service phone numbers

https://support.microsoft.com/en-us/topic/globa...

First of all, yesterday my account has been hacked and my email has been removed. Same goes to my phone number. Now, I lost access to every microsoft products. I already filled in the recovery form many times and still cannot recover it. When I called the microsoft department, there is nothing else they can do other than terminate my ORIGINAL account and I need to re-buy all the microsoft product. I still access the microsoft authenticator but the email is change to the hacked one.