i cannot access my 1 month free xbox game pass subscription

Here's the steps on how to activate your Xbox Game Pass Subscription:

Xbox Live refers to the subscription that allows you to play online (this is required if you want to play with others on multiplayer games, unless the game is free to play)

Xbox Game Pass refers to the subscription that gives you access to a wide range of games for $10 a month, for example you get access to Minecraft, games included in EA play, etc. For the $10 a month.

Xbox Game Pass Ultimate refers to both Xbox Live and Xbox Game Pass combined into 1 monthly subscription.

I have a problem with the game pass, my subscription is renewed all months, this is my first month after the free trial, and I already confirmed that if the payment was made for the game pass subscription,
but I can not access the benefits of gamepass, which may be the problem

Hi

I am sorry that you have not been able to play your game. The problem here is that you may not be able to play Xbox live Gold games if 1) there is no subscription and 2) if there is no payment option in place. If you have an Xbox 360 you could get access
to all the games you purchased. If you have an Xbox one then unfortunately the features do not permit this. You can find out more information on the features here: What
happens to my Games with Gold games if I cancel my Xbox Live Gold or Xbox Game Pass Ultimate subscription? Games only last for one month at a time from the 16th of the month to the 15th of the following month. If you have access to a free trial that would
work. Or you could get the new Xbox game pass ultimate which will give you one month free and two for the price of one.

The Game Pass ultimate combines your Xbox Live Subscription and game together into one subscription. When you tried the 1 month you also converted your remaining subscription for the remainder of your current Xbox live Gold subscription to the Ultimate
Game Pass for free.