I cancelled Xbox gold live... but I didn't get refund for it the agent keep on sayin i did.

How I get a refund for the cancelled xbox live to top it up again?

That makes no sense - they advertise it as $1 for a month to try the game pass - surely they have to reinstate the live gold I paid for if I didnt choose to keep the gamepass (canceled it within 24 hours).

Hello, due to certain circumstances, I had to cancel my Xbox live gold subscription for a month, but the refund did not come due to the fact that I had a limit on the card, I increased it, but the refund did not come.

I feel you, the lack of communication is real, they never replay to emails and their email only says as you stated:

"Hello,

Thanks for contacting Xbox Support.

We reviewed your request for order (details not listed here) and found it’s not eligible for a refund under the Microsoft Terms of Sale. Have more questions?"

Where they got me was that one of the support agent from chat told me to cancel my Xbox Live Gold subscription to help with my refund claim. When it didn't get through the reclaim, I try to get my subscription back and they say that since I cancel it I lost
it. Be careful with purchases since refunds are very rare to get, and never cancel your subscription or you will be screwed.

I don't about you but I'm of to other consoles, these will be my last time with Xbox. Anyone interested on a Xbox One (Day One Edition) hit me up.

(Parity )I understand my subscription was converted from gold to ultimate and when you cancel ultimate your live gets canceled too. That kinda sucks for people that have existing gold accounts and are not aware. Still that is not my issue I asked for a refund
for a over charge not to cancel my subscription gold, or ultimate.

(Cyber Spero) Digital card, and it was for three months. I redeemed Spotify and its still there which is the one good thing from this. I haven't redeemed any of the others, but I think I can still do the EA access because it says redeem your gift still on
my console.

I tried to be as clear as possible with the virtual agent, but I always get taken to the digital refund part and my last purchase is the refund. I tried just asking for a refund for the live account I got in late December, but I can't get anywhere with that
either. If I could talk to real person Im sure they would work with me. I just can't get a live person

Did you subscribe to Game Pass Ultimate? If you did, cancellation and a refund will negate your Xbox Live Gold that was transferred to Ultimate.