I canceled auto-renew for gold, but then it auto-renewed

Pretty much what the title says. I canceled auto-renew a week or two ago. It appeared to work and it said gold would expire on January 15th. Something must have gone wrong though, because last night it auto-renewed and charged $9.99.

I've removed the payment method, so this won't be happening again, but can I get this charge reversed?

:)

 

HELP My Xbox bought a 1 month gold subscription automatically, even though i had it set not to auto renew.

About a month ago i bought a one month gold membership, when it asked me if i wanted it to auto renew i said no.

yesterday it not only auto renewed my gold membership, but it charged me $20 instead of the $10 a one month membership costs.

so what i want is a full refund, my gold membership canceled, and my auto renew turned off like it's supposed to be.

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us