I can remote play on my xbox series S on mobile but I am having troubles on my windows 11 pc

Hello Roberto,

Thank you for posting in Microsoft Community.

We understand you are having troubles with remote play on your Windows 11 PC. Let's work on this together and sort this out in timely manner for you to get back to gaming.

This issue may be caused by a network configuration problem, a firewall setting, or a compatibility issue with your PC hardware or software. Here are some steps you can try to solve the problem:

1. Check Network Connection:
   
   • Ensure that both your PC and Xbox console are connected to the same network. Consistent network connectivity is crucial for successful remote play.
     
   • Restart both devices to refresh their network connections.
     
   • If possible, try using a different Ethernet cable to connect your PC to the network.
     
2. Verify Remote Play Settings:
   
   • Confirm that you’ve enabled remote play on your Xbox console. To do this:
     
     • Press the Xbox button on your controller to open the guide.
       
     • Navigate to Profile & system > Settings > Devices & connections > Remote features.
       
     • Make sure the Enable remote features checkbox is selected.
       
   • Additionally, ensure that your Xbox console is configured for and connected to the Xbox network.
     
3. Check System Requirements:
   
   • Ensure that your PC meets the necessary requirements for remote play:
     
     • Internet connection: 7-10 Mbps (minimum).
       
     • Connected to a 5 GHz Wi-Fi network (2.4 GHz may work but isn’t optimized).
       
     • Bluetooth 4.0 or greater.
       
     • Windows 10/11 with an updated Xbox app.
       

• If your Xbox console requires an update, perform the update before attempting remote play.
  
  4. Firewall and Security Settings:
  
  • Check if any firewalls or security settings on your network are blocking the connection. Temporarily disable your firewall or antivirus software and see if that helps. If it does, you may need to add an exception for the Xbox app in your firewall or antivirus settings.
    
  • If you’re using a wired Ethernet connection on your PC, consider switching to a wireless connection temporarily.
    

5. Make sure to check if you are signed in to the same account on Xbox Console, Xbox App and Microsoft Store App.

6. Disable any VPN or proxy service that may interfere with the connection.

We hope this helps. If you have any other questions or feedback, please let us know.



Sincerely,



Microsoft Community Moderator

Xbox app (PC) Remote play option disappeared been using it for over a month Trouble shooting I have done

on console I have double checked remote features are enabled/cleared alternative mac address/reset keep games and apps/checked for updates.

on PC side I have repaired/reset Xbox app/ and Xbox insider hub checked for window updates/App updates and the last thing I tried was pin hole reset with my modem. I have Xbox series x

Remote play icon is all working fine on Xbox One and mobile just not PC Please Help Notice this issue at 10.30am 10/10/2022

I just tried the xcloud service directly from my series s and it worked absolutely flawless.

Now I am even more confused than before.

Why can I play cloud games directly from my Xbox in an astounding quality but it is not possible to remote play from Xbox to pc/ipad.

But what confuses me even more is that it works perfectly with ps remote play.

Just tested steam remote play from the PC to the iPad and that also worked wonderfully.

Maybe it's an general problem with the series s/x consoles?

Hello Trevor_491,



Thank you for posting in Microsoft Community.



I can see that you are having trouble with remote play on your Windows 11 PC. I understand how frustrating that can be. Here are some possible steps you can try to fix the issue:



- Make sure that your Xbox Series S and your PC are on the same network and using the same Microsoft account.

- Check if there are any updates available for the Xbox app on your PC and install them if needed.

- Restart both your Xbox Series S and your PC and try to connect again.

- If the problem persists, you may need to adjust some settings on your router or firewall to allow remote play to work.



Please see: Troubleshoot remote play gaming | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Hermant, when it comes to remote installation, are you wanting to install apps or games from your mobile device, want to install games remotely through your PC or mobile device, or do you want to remotely access your Windows 11 PC?

If you can give more details, I'll be waiting for your reply.