I can not type the code

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at

http://support.xbox.com/contact-us
they can do a more in-depth look into this issue.

You should check out Xbox Prepaid Codes | Types of Prepaid Codes - Xbox Support On
this page you can read about the different types of prepaid codes that you can use to purchase Xbox-related content, the kinds of content that the codes can purchase and how each type of prepaid code affects your Microsoft account. This should help
you with Types of Xbox Prepaid Codes to lift the Confusion.

Hello there UFoC Baritone



You should check out the Xbox Support Article on Prepaid codes, On this page you can read about the different types of prepaid codes you can use to
purchase Xbox-related content, the kinds of content the codes can purchase and how each type of prepaid code affects your Microsoft account.

If you mean redeeming the code, there are a number of ways to do it, you can redeem on the console, by going to the store, and finding the redeem code option, select it, and type in the code, and then redeem it. You can also redeem the code on the Microsoft
store on Windows 10, by selecting the three dots on the top right next to your gamerpic, then select redeem code, and type in the code and redeem it. or you can redeem the code on the Xbox app on iOS or Android. You can also redeem the code on account.microsoft.com
too.

Hey there LordChipster! I typed your second code into the error-code lookup and got this: "If you’re seeing error code 8015000A when you use Xbox 360, it means that a license is not available for this content." Can you type it in there and read the page
and it's solutions to see if they help you any? If not we can proceed from there:

support.xbox.com/.../error-code-lookup