I can not turn the volume up on my Xbox one s

My headset is compatible with Xbox one. I plugged my headset in to my Apple device and it worked. I also have tried the headset with both controllers for my Xbox and I did not hear anything. Is there Anything you can think of that could allow me to use the headset on the Xbox? When I plug the headset In to my controller i hear nothing. When I try to start a party on my Xbox it says that we can’t find a microphone for these people.

Turtle Beach uses their own order of the poles on the headset jack requiring you to use their adapter for it to function properly. iPhones have compatibility with both configurations

You should always contact the device maker if something; doesn’t work. His troubleshooting document contains links to their support

https://support.turtlebeach.com/hc/en-us/articles/360010110154-Atlas-One-Audio-Issues-On-Xbox-One

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kaitlyn, would you know if the model of your Headset is compatible with Xbox One, also tried to do the audio test with other controller and also with another headset more common as mobile phone maybe to check if the problem is not in the controller?

Hello again, it's very strange that the two controls are in the same situation, have you ever tried to update the controls and test with another type of Headset on the controls?

There are two connection patterns, the Xbox controller needs to be CTIA.

https://support.xbox.com/en-us/help/hardware-ne...

Not all 3.5mm audio jacks are made to the same standard. There are two audio jack standards:

Cellular Telecommunications Industry Association (CTIA), and

Open Mobile Terminal Platform (OMTP)

If you use an OMTP headset, you’ll probably experience audio or chat issues.

However, if your headset or earbuds use the OMTP standard, you can purchase an adapter to convert the device to CTIA. These adapters are available at many electronic retail stores.

The following images show the differences in the CTIA and OMTP standards. The

CTIA standard has the microphone section of the jack closer to the end of the cable while the OMTP standard has the ground section of the jack closer to the end of the cable.

I problem I am having is my game volume is great with my Turtlebeach x12's but the chat volume is bad. I can't turn it up without turning up the game volume and then it is so loud I can't use the headsets!!