I can not reset the family password i cant do anything.

Hi Shanaaz, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Do you mean the Family PIN?

You can create a new one.

Please, follow these steps:

When you’re prompted to enter your PIN on the console, enter any 6-digit combination three times.

Enter your Microsoft account password when prompted.

Select Make a new PIN.

Enter a new PIN, and then enter it again to confirm.

For more information: https://support.xbox.com/help/famil...-guest-key/create-and-manage-xbox-one-passkey

Let me know if it works!

I still cant get family setting password and I all ready reset my profile I dont know if there is a new code to reset the xbox

You would need to contact support and they can help you reset it. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

If you’ve forgotten your pass code, you can reset it by answering the pass code question you created when you set up parental controls on your Xbox 360 console. Here’s how:

1. On your console, go to Settings, and then select Family.
2. When you’re prompted, enter any pass code (even though it’s incorrect).
3. When you’re notified that your pass code is incorrect, select Reset Pass Code.
4. When your pass code question appears, use your controller or chatpad to enter the answer, and then select Done.

If you’re unable to remember the answer to your pass code question, you’ll need to contact Xbox Support for help.

LINK

No i have not recovered the account. I know the email but it is owned by a family friend who we dont have contact with anymore, so when it tells me enter your password i cant do anything