I can not redeem my xbox live code for the pre paid card

Hey BILLIE,

Thanks for making your post, just to clarify is the issue occuring with a Pre-Paid Microsoft Currency/ Xbox Live Gold gift card? Or a pre-paid Visa debit card?

If this is happening with a Pre-Paid Microsoft Currency/ Xbox Live Gold card please attempt to redeem it following this guide:

How to redeem an Xbox prepaid code.

Hope this helps, thanks again!

Alternatively, you can purchase an Xbox Live Gold subscription with either a credit/debit card or a pre-paid redeemable code.

This page has some details about pre-paid cards that you might be looking for. I'd like to clarify a few
things, but when you say a pre-paid card, are you talking about a pre-paid VISA or MasterCard, or are you talking about a Xbox Live pre-paid card. There are different types of Xbox Live pre-paid cards, including subscriptions.

If it's a pre-paid credit card, then the ability to pay for subscriptions might be available in some regions, I think, but not all. You should be able to check by going to

your Microsoft Account payment options page. You can try adding there and seeing if it'll apply to

a subscription.

Hello ag0006,

Thank you for your post. I understand you are experiencing an issue with redeeming a pre-paid code. Please visit this page to troubleshoot this issue:

Troubleshoot Pre-paid Xbox Gift Codes/Cards.

I hope this helps.

Hello emmanuelmoss,

I understand you are experiencing an issue with a Xbox Live Gold Pre Paid code. For troubleshooting, check out: Troubleshoot
gift/pre-paid codes.

I hope you find this link useful