I can not receive my reward credits

I have already updated my account and billing address and the message below.

Required attention

Please verify your account information so we can make a deposit.

Your deposits are not being approved! Verify that the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If they are correct, create a publication here in our support forum.

:)

 

I do not receive my reward credits

I do not receive my reward credits

 

Why can not I claim my rewards credits?

I want to receive my credits rewards but I do not see the button to receive them, what do I do?

 

Hello Shark Sakura 28,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency. We cannot complete a deposit of USD from your US Rewards Account into
your Brazilian Microsoft Account.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.