I can not play on xbox live

It's either an enforcement action or you have online safety and privacy settings that need to be changed and will need your parents help for that.

Sorry for your issue. Check if you have an active xbox live gold account. If not you have to renew it. When you have an active gold account the issue could be a ban from the Enforcement Team..

sounds like you have enforcement action. Your only recourse is to go to https://enforcement.xbox.com and if eligible file a case review. Forms and Support can not help in these
matters

try to check your privacy and safety settings.

WEB translation:

Whenever I try

to play some game online it seems 'Your profile is not allowed to use

Xbox Live' but before long I used a 12 month card and it was working,

but now it does not work anymore, someone help me please

Response:

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subcription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

WEB Translation reponse:

por favor, verifique http://account.microsoft.com/services para ver se a assinatura está sendo exibida.

Se a inscrição aparecer, experimente as seguintes etapas

Remover

o perfil do console (Certifique-se de conhecer as credenciais da conta

para a conta, uma vez que você vai precisar delas mais tarde)

Execute

as etapas do ciclo de energia manual 60 segundos antes de ligar

novamente: http://support.xbox.com/en-us/xbox-one/console/power-cycle- console

Redibute seu perfil

Se essas etapas falharem, então é melhor entrar em contato com o suporte

do Xbox (via telefone ou bate-papo de suporte da Microsoft) em

http://support.xbox.com/contact-us

Deixe-nos saber os resultados