I can not find any webpage to request a replacement for my 'Xbox One Wireless Controller'.

Discus and support I can not find any webpage to request a replacement for my 'Xbox One Wireless Controller'. in XBoX on Consoles to solve the problem; My Xbox controller has recently had technical faults, I have already been to the 'Request an Xbox controller replacement' webpage multiple times and... Discussion in 'XBoX on Consoles' started by liezelmatthew, Jan 6, 2021.

  1. I can not find any webpage to request a replacement for my 'Xbox One Wireless Controller'.


    My Xbox controller has recently had technical faults, I have already been to the 'Request an Xbox controller replacement' webpage multiple times and entered the serial number as instructed. It then tells me that the controller is within warranty, however,
    when I click the link saying 'Request a replacement controller' it reloads the same page. I have scoured the main Microsoft page and attempted to get customer support many times yet I can not find the page anywhere. Please give me a link to the webpage that
    I can use to request a replacement controller.

    :)
     
    liezelmatthew, Jan 6, 2021
    #1
  2. PlushRelic54582 Win User

    I can not find any webpage to request a replacement for my 'Xbox One Wireless Controller'.

    Thank you for reaching Microsoft Xbox Forum support. If you wish to request the replacement yourself I would advise you to change the browser or the device you are using and try again; However, you can get your controller
    exchanged through our online customer support. You will find below the link to our online support, all you need to do is access it, click on the green button that says "contact us" and take it from there.

    The link: https://support.xbox.com/en-US/contact-us
  3. XBF Chris J Win User

    Xbox one controller

    Hello Ralph,

    Thank you for posting here on the Xbox forums. Troubleshooting Xbox one controllers is all Software based. This includes steps like updating your controllers firmware.

    You can find all troubleshooting steps for Xbox one controllers here : Welcome to the Xbox One Wireless Controller Solution

    If the hardware is needing repair and within warranty, then we recommend requesting a replacement : Request an Xbox controller replacement

    You can check your warranty on that same link. Simply type in your controllers serial number on the bottom of that page.
  4. M3tal Daz3 Win User

    My brand new custom controller

    If you need to troubleshoot your controller because it's not responding or broken, see the

    Standard Xbox One Wireless Controller overview
    . You can fix most controller issues by following the troubleshooting information on that page.

    If you've tried troubleshooting your controller and can't fix the issue, you can request a warranty replacement unit at
    Device Support or contact an Xbox Support agent for help.

    Note If you request a replacement for an Xbox Design Lab controller under warranty, MS will provide an exact replacement of that controller.
  5. XBF Mohammed C Win User

    XBOX Controller Problem

  6. XBF George L Win User

    Xbox Controller Needs Repair

Thema:

I can not find any webpage to request a replacement for my 'Xbox One Wireless Controller'.

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