I can not contact support?

Just to add, submitting a case review is the only way to contact the enforcement team. Phone support does not handle enforcement issues.

If you're wanting to request a refund for the purchase, you can find instructions on how to do so here

If the request form does not work, you would need to go to http://support.xbox.com/contact-us to contact support.

Hello TheIrishBee,

Thank you for bringing this issue to our attention. Any refunds must be requested through the

refund request form. We recommend gathering the email address and password for the account. Once you have the account information, utilize the refund request form for the accidental purchase. If the refund request form is not available in your region, we
recommend contacting the
Xbox support team so they may investigate the transaction. We will provide steps on how to contact the support team. Be sure to let us know the results!

1. Click the support team link we provided
2. Select Billing in the category area
3. Select No Thanks...
4. Select Error messages and codes
5. Select Request a call from Support

Hi Seb. My name is Kyle and I'm an independent advisor.

Note that customer support can't assist with suspensions or enforcements. Your suspension may be eligible for a case review, you can check this and submit a case review from this support page: https://support.xbox.com/help/family-online-safety/enforcement/enforcement-history

The length of a suspension depends on the severity of the violation. Keep in mind that Xbox's rules have no statute of limitations and you can be suspended at anytime for past offences, so unless stated otherwise your suspension may have not been related to your profile picture.

Please reach back if you have further questions.

Thanks,
Kyle

@joao sang

steeledwand7664 is correct. Now that you have opened up the console you wont be able to get it repaired through Microsoft even for a fee.

They will just send it back to you unrepaired with a note saying they wont repair it since its been tampered with by someone other than Microsoft.