I can not connect to Xbox Live while I'm subscribed

Hey there ArgentMagicien5,

Which country are you physically located in on our
Officially Supported Xbox Live Countries and Regions list and which country/region do you have your account set to?

To clarify, if you're not connecting from a region on this list, you may be in a country or region that's not officially supported. That could mean that some features may not work properly.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Thank you for your reply. I still have the same problem.

I'm subscribed for 12 months to xbox live but can not play online. When I

try to play online it says me to connect to xbox live as if I'm not a

subscriber. But if I leave to parameters of subscrbtion I see that my

subscribtion is still valid. My connection works well. I played

without problems until 3 days ago. I don't understand.

Hello I contact you I buy a subscription of 3 months to xbox live I entered the code and he told me that I am not subscribed on the console, while when I connect to the site he says that I subscribe until 17/02/2018 Thank you

The offer was in the actual in game loading screen while on my xbox one s at the time. I'm not sure if I am subscribed to xbox live or game pass ultimate? Not sure how to check. I do put xbox live gift cards in. I'm pretty sure my friend isn't subscribed
either. I sure hope this applies to me because I recently purchased shark cards and I would really appreciate the bonus.

Currently I am not connected to Xbox Live because of the error in my OS update, but I am subscribed to Xbox Live. When I reset it, I should be connected to it. Will it transfer then?