I can not cancel my subscription. HELP ME !!!

Bielitto · Jul 18, 2018

Hello, in my services and subscriptions tab is saying that I have an xbox live gold subscription, I want to cancel it because I hired the 12 month plan and the 12 months are ending, I do not want to have a recurring charge because I do not want to continue with the subscription . I have already followed microsoft support and in the payments and collections is not giving me the option to cancel, I wanted to know why, and a position and help from you to cancel the recurring payment and remove the information from my card
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:)

SaltySlayo · Jul 18, 2018

Cancel subscriptions

i cant cancel one of my xboxone subscriptions can some1please help me. ive tried the xbox website but it does not give me the option to cancel

Vokra · Jul 18, 2018

I would like to cancel my subscription

Hello there,

I would like to cancel my subscription on this account. Can customer support help me?

Thanks

PalmettoBling · Jul 19, 2018

Under the Services and Subscriptions tab of your Microsoft Account ( https://account.microsoft.com/services/ ) it will show the Xbox Live Gold subscription. To the right of that you can click 'Manage' which will take you to a page with more details, such
as Method of Payment, charge history, subscription duration and renewal time. You should have the option to Cancel at the top of that. You might need to turn off Auto-Renew first directly beneath that option. If it's a pre-paid card then some of those options
will not show up or be an option, and the service will stop when the time is out, and you would not be charged. But check through those pages and options.

If that option does not appear, then at the bottom of that page are links for Microsoft Help such as:

Stop recurring billing or cancel a subscription

Manage recurring billing