I can not buy games

Just check the avaliablity of that game, and if it is avaliable in Brazil, try other devices.

Hey there Le 1Bigo,



Thanks for reaching out. I'm sorry to hear about the issue with completing a purchase.



I recommend checking out the following troubleshoot
article: Troubleshoot
Xbox 360 Marketplace purchasing. The solutions on this page can help resolve issues purchasing content or downloading free content from the
Xbox 360 Marketplace.



Hope this helps.

Hello
ИльяВерещако,

Thanks for the update.

Have you tried removing your debit card / payment option from your account and re-adding it back on?

That sometimes helps.

Let us know!

Felix

Xbox forums support

Have you tried signing out and back in

Have you verified you have a method of purchase recorded ie credit card in your profile?

You are not region locked your address is not the same as your purchasing information?

Hey there,

Thanks for reaching out. I'm sorry to hear about the issue with purchasing backward compatible games on the Xbox
One.

I recommend checking out the following troubleshoot article:
Troubleshoot Xbox 360
Marketplace purchasing. The solutions on this page can help resolve issues purchasing content or downloading free content from the
Xbox 360 Marketplace.

Also use the solutions on this page if you have problems purchasing or downloading Xbox 360 content in the following
scenarios on your Xbox Oneconsole:

• Downloading a free Xbox 360 Games with Gold game
  
• Making a purchase or acquiring free content in the Xbox One avatar app
  
• Making a purchase or acquiring free content in the Windows 10 avatar app
  
• Purchasing or acquiring a free Xbox 360 game
  

Hope this helps.