I can not buy backward compatibility games on XONE on PC W10-EDGE also

I'm not native in English

i try buy game x360 by xone and appears (Google translate)

You do not have any valid payment options.

in our files. The balance of your Microsoft account

can not be used on this shopping channel

.........

I have the card registered but I can only

buy xone x360 games can not

...

I tried all the support available here in Brazil

......

games buy Xbox one yes ok

games retrocompatible Xbox 360 no

help me

:)

 

What is that one Xbox feature that has you hooked?

I'd say backward compatibility and how well it integrates with my PC with just a simple app on W10.

 

Injustice - Gods Among Us

I want this game backward compatibility on the Xone

 

Hi RICKVARUKERSPUNX,

Have you tried adding a paypal account or tried a differen credit card?

 

I tried, I tried another account too.

but I can buy if the game fo xbox one

I tried to support the phone and the PC nobody solves

Is it better to give up and stop bothering people?

 

I have to get used to it, because in Brazil nothing works

It is already absurd to have to come to the United States forum since Microsoft has hundreds of employees here in Brazil.

No one here solves the problem already tried everything by the pc and the phone

THIS IS BRAZIL

 

Hey there RICKVARUKERPUNX,

If you can't buy it from PC, or on the Xbox One, you may need to purchase the game itself off of an Xbox 360 or perhaps look over the information that we have on

Xbox One backward compatibility FAQ

It does have steps for troubleshooting the purchase of games.

Give that information a look over and let us know how that helps

Thanks!

 

I appreciate the support

I do not have the money to buy a x360 and I do not know anyone who has an x360

I made a video on YouTube demonstrating the problem if you or someone you want to look at is here at this link

Here Normal in buy game Xbox one now check on image down



Is written

You do not have any payment options.

valid in our files.

Microsoft account can not be used

in this shopping channel (in the image below where the problem is)

 

Hello there!

We understand that there is a lot of trouble when attempting to complete these types of purchases.

Our best suggestion here would be to handle this with our Customer Support team, schedule a callback with us so that the account may be reviewed and our assistance
can be at its peak.

We appreciate your feedback here on the forums, so feel free to let us know if there's anything else we can help with.

Best wishes!