I can not buy a game

STUF KillBoy · Nov 5, 2017

I recharge my account with a gift card and I can not buy call of duty black ops II

Thank you in advance for your help

:)

Mister Cizl · Nov 5, 2017

I can not buy a game

Hey BoundenOrc58152! Unfortunately we do not have access to billing and subscription issues here on the forums. For additional assistance, please reach out to

support. Thanks!

Rick Rorschach · Nov 5, 2017

I can not buy a game

Hi there,

some games are unfortunately not available in all regions, this is usually the choice of the developers/creators/publishers of the game.

If a game isn't available in a region then I'm agraid you can't really do anything other then accept the situation.

It's best to make sure that you use the correct region in the bottom left corner of the marketplace website (and on the account) to see all content that is available in Russia.

Trying to purchase/use content from other regions isn't supported and can result in all kinds of issues etc.
Click to expand...

Yup

You can also take a look at the link

en-GB

Means English/Great Britain

Link is not suited for russia

But you could try to buy Beautiful Katamari on DVD

Mister Maka · Nov 9, 2017

Hey there STUF KillBoy.

To purchase Backward Compatible games with your account balance you'll need to do so from an Xbox 360. I'm afraid there isn't an option for this on Xbox.com or an Xbox One.

LegoNinja187

Just check the avaliablity of that game, and if it is avaliable in Brazil, try other devices.

XBF Crystal P

Hey there Le 1Bigo,

Thanks for reaching out. I'm sorry to hear about the issue with completing a purchase.

I recommend checking out the following troubleshoot
article: Troubleshoot
Xbox 360 Marketplace purchasing. The solutions on this page can help resolve issues purchasing content or downloading free content from the
Xbox 360 Marketplace.

Hope this helps.

XBF Felixx P

Hello
ИльяВерещако,

Thanks for the update.

Have you tried removing your debit card / payment option from your account and re-adding it back on?

That sometimes helps.

Let us know!

Felix

Xbox forums support

DrifterX22

Have you tried signing out and back in

Have you verified you have a method of purchase recorded ie credit card in your profile?

You are not region locked your address is not the same as your purchasing information?

XBF Crystal P

Hey there,

Thanks for reaching out. I'm sorry to hear about the issue with purchasing backward compatible games on the Xbox
One.

I recommend checking out the following troubleshoot article:
Troubleshoot Xbox 360
Marketplace purchasing. The solutions on this page can help resolve issues purchasing content or downloading free content from the
Xbox 360 Marketplace.

Also use the solutions on this page if you have problems purchasing or downloading Xbox 360 content in the following
scenarios on your Xbox Oneconsole:

Downloading a free Xbox 360 Games with Gold game
Making a purchase or acquiring free content in the Xbox One avatar app
Making a purchase or acquiring free content in the Windows 10 avatar app
Purchasing or acquiring a free Xbox 360 game

Hope this helps.

I can not buy a game