I can not access my account in the console

Take a look over the
Compromised account solution for all of your options in this type of situation.

Hopefully you'll be able to get access to it again soon. I wish you the best of luck.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator

Hello ramonarca!

Through the Account.Microsoft.com site, try selecting the Forgot Password option.

From here, attempt to recover the password by verifying the information to the account.

If unable to do so, select the I don't have any of these option.

This will begin the account recovery process.

You may also try scheduling a callback through the Support.Xbox.com site.

Let us know if this works!

Hey,

You'll have to contact MS support directly so they can help you recover your account asap.

Here's where you could contact them : https://support.microsoft.com/fr-ch/contactus/

Hi Esequiel Delgado ,



Thank you for posting to the Microsoft community.

Based on the description, it appears that you are having a problem accessing your account.

I'm glad you took the time to consider this for us so we can help you figure it out for you.



Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. When does the issue started?

2. What is the status of the NAT Type ?

Just to see if there are errors on xbox network.

• For Windows 10:
  
  • PC Settings > Gaming > Xbox Network and check the NAT Type.
    
  • Look for NAT Type and error message/code.
    
  • Please reply with any error message/code you notice.
    
• For Windows 11: Install Xbox Console Companion app from Microsoft Store (click here)
  
  • Launch Xbox Console Companion app.
    
  • Go to Settings and select Network tab.
    
  • Look for NAT Type and error message/code.
    
  • Please reply with any error message/code you notice.
    

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator