I can no longer use the Microsoft family safety app

Hi NickJ6, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can still set it for Consoles.

To download the Latest Family App: https://www.xbox.com/apps/family-settings-app

For PC, you can use the Microsoft Family Safety App:

https://www.microsoft.com/microsoft-365/family-safety

The problem is not on Xbox. The problem is associated with the Microsoft Family Safety App as well as the online Family Safety website.

There was no option under the list of “products” close to the Family Safety App except under Xbox when I submitted this request for help. Nor is there a “chat” or “phone” support option for the App…

I appreciate the above info but it is all unrelated to the Family Safety App which affects use across more than just Xbox, such as laptop, online access etc. for kids in the family.

Any help on the App and notification settings within the App is what I am looking for support on.

Hello Jivraj Kainth,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're experiencing issues with the Microsoft Family application especially not receiving the notification from the app. Let us check and see on what we can do to help address your concern in a timely manner.



Firstly, I would recommend checking your notification settings to ensure that you have enabled notifications for the Microsoft Family application. You can do this by going to the Settings app on your device, selecting Notifications & actions, and then scrolling down to find the Microsoft Family app. From there, you can toggle the switch to enable notifications.



If you have already enabled notifications and are still not receiving them, you can try uninstalling and reinstalling the Microsoft Family application. This can help to resolve any issues with the app that may be preventing notifications from being sent.

Additionally, you can check the following article provided in the link below for reference:

Troubleshooting the Xbox Family Settings app | Xbox Support

Troubleshooting Microsoft Family Safety - Microsoft Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi Pazlev, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

To adjust your child screen time you can use the App.

For the Console, please download the Family Settings App:

https://www.xbox.com/apps/family-settings-app

For PC, you can use the Microsoft Family Safety App:

https://www.microsoft.com/microsoft-365/family-safety

As for the account funds, please, temporalily turn off the Ask to buy option and ask your child to attempt the purchase again.

Sign in to your Family page with an adult Microsoft account.

https://account.microsoft.com/family/

Find the child's name and select More options > Spending.

Under the Ask to buy section, switch Needs organizer approval to buy things to Off.

I hope this helps.

Hey there, Jessica Welsh

Welcome to the Microsoft Community.

Please can you post a screenshot showing what you see on the Microsoft Family page here: Microsoft Family Safety

Please make sure you remove personal information from the image, before uploading it to the forum.

To accept a request from the child account, it may come through in an email or through the Xbox Family safety app. You can download the Xbox family app through the store app on your phone.

Nathan