I can no longer play my digital games it says I need to purchase the game but when I go to...

Hi Ronnie

Thank you very much, the issue's have now gone and I'm able to load and play my games....so again a big thank you 👍🙂

Regards

Steve

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your game now working.

This could be due to some contents that are not yet installed with the game most especially the content packs from 1 - 4.

Try checking this out.

On your Xbox, Please go to Games and Apps.

Look for Call Of Duty and highlight it.

Once highlighted, go to Manage Games and Add ons. Check if all content packs are already install and if not, please make sure to install them.

Try the game again after that.

What did the other comments say? The error comes up when the acct that can play the game no longer exists on the console if its digital or the disc needs to be inserted

I purchased a digital copy for XboxOne a few years ago and now when I try to play the game it says it needs a hard copy to review the license

If this hadn't happened before I would chalk it up as a mistake, but this isn't the first time something I purchased digitally vanished from my purchase history, therefore blocking me from accessing my purchase. When I try to contact microsoft it looks
like I never made the purchase and all my proof had been deleted. Its usually with games I no longer play. Maybe it shouldn't go down as a purchase but as a rental, then when it disappears off customers accounts after a couple of years they are not confused
and upset. As an accountant, I'm not likely to mistakenly purchase something and play it for a couple of years, and then come to you wondering why its no longer there. The mistake is on microsoft and I won't ever make a digital purchase again.