I can no longer find the account with which I redeemed minecraft windows 10

Hello Christian,

Thanks for reaching out to the forums. We understand you are trying to locate the account a game was redeemed on. We recommend using the account website and check all emails you have or had. If still unable to locate you can reach out to support see if they
can assist you.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

I did that, and I redeemed the code on my alt. But it still didn't give me free Windows 10 Minecraft. Am I not doing it right?

If you redeemed the Code on your "alt", then Minecraft Windows 10 is bound to that account only.

In order to get Minecraft on your PC then, you would have to open the Store app on your Windows 10 device, and in the upper right, sign out of your "non-alt" account in the store app. Then sign in with your "alt" account, and you should find Windows 10 Minecraft
in your account's library. Simply download Minecraft from the library, and you should be able to play the game on your "non-alt" account as well.

But only your "alt" account that originally redeemed the code can re-download Minecraft from the store. No one else can.

When you redeemed your Java Minecraft on Mojang, you have gotten a 5x5 code to redeem Minecraft on the Windows 10 store.

This redemption is a separate service of your Mojang account, and it's possible to use a Microsoft Account email that is different from your Mojang account email.

Mojang (which gives you Java Minecraft) is separate from the Microsoft Windows Store App, which uses a Microsoft Account email when you redeemed that 5x5 code.

After redemption of that code, the Windows 10 Minecraft is tied to the Microsoft Account email you used on your Windows 10 PC. From then on, you don't really need the Mojang account anymore, if you only want to play on Windows 10. You will then get the game
from the Windows 10 store only, with the E-Mail account you used on the Windows 10 store during code redemption.

So make sure you are signed in with the Microsoft Account email (which might not necessarily be the Mojang account email) when you use the Windows 10 Store app to re-download your Windows 10 Minecraft again.

Please check under https://account.microsoft.com/billing/orders/ if your purchase for Minecraft Windows 10 shows up.

Be aware that Minecraft for Windows 10 is different from Minecraft on Xbox and also different from Java Minecraft on PC. If you bought Java Minecraft BEFORE Oct. 2018, you need to sign into your Mojang account on the Minecraft.net website, and can redeem
a code for Windows 10 Minecraft.

After you got Minecraft for Windows 10, make sure you sign in with the same account that you bought it. Open the Windows 10 store, check that's the right account in the upper right.

Then open the menu and check your library. If you bought Minecraft 10 with that account, you will find it there.

Hi Vid30gameMADlol,

Thanks for reaching out to us in the forums for this issue with Minecraft for Windows 10.

Minecraft for Windows 10 is still available for download if you've previously purchased it or redeemed a code; however, it is no longer separately sold and now comes with the

Minecraft for Windows 10 Starter Collection and Minecraft for Windows 10 Master Collection as
it is the base game.

As you've indicated that you redeemed a code for the game, you should be able to go to the Microsoft store while logged into your account, navigate to the game's page and select to download it. You will also want to make sure that you can view the redemption
in the same Microsoft account that you use for gaming on your PC. Check your Xbox purchase history is a great resource for beginning to
locate the code redemption in your Microsoft/Xbox account.

Redeem a gift card or code to your Microsoft account can provide you with help and solutions when redeeming codes for games
and other items, such as: "If this is a Windows 10 game or app, launch the Microsoft Store app on your device and then select >
My Library > All owned."

Give the troubleshooting solutions a try and let us know the results.

I hope that this helps you out.

I redeemed my code a few years back, have downloaded it many times, but now it says that I do not own the game, and I have to "purchase I the Minecraft: Starter Pack" Please help, this is very frustrating.