I buy something and I didn’t get the item

Hi, Ayelet. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please check first if you have a completed transaction for the item on your order history at this link, https://account.microsoft.com/billing/orders.

If it says completed there, try doing the steps below to refresh the contents of your profile.

Select System > Settings > Account > Remove accounts.

Select the account that you want to remove, and then select Remove to confirm.

When you're finished, select Close. Power off the console for 1min. Power on the console then click Gamertag pic

Select >Add New>

Enter the email address for the Microsoft account that you want to add.

Hey there,

If you had a subscription previously that was set to expire, auto-renew is turned on when you make a purchase initially. If this was something purchased by someone unauthorized to have your account, be sure to change your password/log-in information. You
can
request a refund to try and get your funds back.

You'll need to contact the bank or card company attached to it and most likely have it shut off and the charges removed.

Every report filed is investigated so if you are reported for something you did not do then nothing will happen.

If you have been suspended then you've done something to violate the ToU/CoC & you would need to log on to the enforcement site HERE for more details & to file for a case
review if eligible.

No one on the forums or at support can do anything about enforcement actions.

From the enforcement page:

"As the owner of the account you are ultimately responsible for how the account is used, both good and bad. When we issue a suspension, it’s not necessarily because you committed a violation, but because the account was used to commit a violation.
Even if you weren’t home or holding the controller when the activity occurred, if a particular Gamertag was used to harass other players or cheated in a game we have to hold it accountable"

That clearly states the responsibility of the account's owner. That being said the enforcement team doesn't uses the forums and we can't help you with suspension issues

To check your suspension or if eligible for a case review:
https://enforcement.xbox.com