I buy Groove, and my promo gone

Did you find this promo via the xbox dashboard or the Groove site?

I have the same problem. Music I bought with groove is gone and now my games for windows live... why should I or anyone else ever buy anything from current xbox pc store if this the type of stuff that happens after a few years.

I am also elegible for several free months of Groove Music Pass after following the steps of a promo I saw on my Xbox One, it ended up having me pay for 2-months of the Groove Music Pass instead of me getting the 1-month free trial+additional free months
of the pass. I contacted support, explained my situation, thoroughly checked my email accounts and Xbox messages and then they linked me to this forum and told me to explain it here. Also to mention I've spent $20 on the passes, when I shouldn't have spent
anything according to the promo. I started my first pass on August 13th and it renewed on September 26.

Hey matt -

From the Terms of Service for that Groove promotion:

During the first 30 days, customer will receive a promo code for 3 months of Groove Music Pass at no charge. Upon completion of the promotional period, membership will be automatically
billed as specified at signup unless cancelled. Limit 1 promo code per customer, single use only, Promo code must be used by December 29th, 2016.

If after 30 days from starting your subscription you don't have your code yet, feel free to post a new thread and we'll take a look. Thanks!

Hi there!

We have messaged you a 3-month promo code for Groove Music. Please be sure to check that!

Let us know if you're still seeing any issues.