I buy a vídeo game in the store and did not get it

FormattedShoe89 · Dec 31, 2017

I buy a video game air missions but I don't can download and it was charged to my debit card. Thanks for your attention.

:)

Bryce5325 · Dec 31, 2017

Unknown error at launch

Did you buy the xbox one from a video game store, if not microsoft Day One has been not putting them in other retailers such as Walmart, Target or etc.

javadale · Dec 31, 2017

Mystery game ready to install

My son found a game in the ready to install area & tried to install. It always stops at 99%. I looked at it and the description just says game with no title. If I look at the details in the store it is Titanfall which we did not buy. How did it get there?

onyxishere · Dec 31, 2017

If you did not receive the item you purchased you'll need to call phone support for more help. Please click this link to get the number for your region Customer Support

onyxishere

If you did not receive the item you purchased you'll need to call phone support for more help. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

VOLKAN ALKANALKAN

no I did not get from the store.i got it

I bought from the store did not buy from the store

Temhotabot

Did you download the content from the in-game store or from the dashboard? On Call of Duty Ghosts you must buy it via the in-game store, if you buy it from the dashboard you will get charged, they tell you this if you are a season
pass holder.

Smwutches

What game did you buy? Wen you said you bought it through the store and not online, where exactly did you buy it? The website or Microsoft Store app?

Eden0032

Hi there!

Xbox don't sell digital codes - it's all done on the Xbox Store and you get the games instantly.

Where did you buy the code from? Was it from the Microsoft Store?

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I buy a vídeo game in the store and did not get it