I brought ea apex coins and haven't received them what do I do?

Hi,Ben! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Is your purchase appearing here?

https://account.microsoft.com/billing/orders

Thank you for your reply.

The charge is for Apex coins, twice at a cost of 7.19 each.

I bought Apex coins on 20th but didn't receive them. I eventually received them yesterday, after several chats with EA. But on the 21st and again on 24th payments for 7.19 were taken from my paypal account for Apex coins. I only ordered them once.

This happened to me too. I paid $20 for a pack of 2,000 Apex Coins and never got them in game, so I got it refunded. Then I bought it again, and 24 hours late I still don't have my coins.

EA support has been very useless and Microsoft refuses to do anything about the situation other than MAYBE giving a refund.

Paying for products and strait up (consistently) not receiving them is definitely a new low for EA and Xbox

Do you mean you bought Apex Coins on the PC version of Apex, or you used your PC to buy Apex coins for the Xbox version?

No, i mean, i just bought Apex Coins from Microsoft store and i thought i can use them on Apex Legends PC.

Hi Zmossi! My name is Ricardo an independent advisor ready to help you with this situation!

If you haven't received your Apex Coins after 24 hours.

You best reach our to the support team so an EA Advisor can look into this case.

They will make sure you get the Apex Coins you have paid for.

https://help.ea.com/en/contact-us/