I brought a game Last week and then my friend brought me the same game this week and now I...

Hi Charlie S, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I am sorry that you are going through this situation, remember that to request a refund you must meet several criteria which are: Refund before 14 days of purchasing the product, do not download/use the purchased product.

If you do not comply with all of this, it is impossible for the money to be refunded. All this information can be found at the following official Xbox link:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

In any case, if you want additional information, you can contact Xbox support directly:

Support: https://support.xbox.com/contact-us/

Let me know if this information was useful to you.

Best regards,
Daniel.

It's literally done the same thing to me, all my games are digital downloads and I can't play anything only YouTube. The most frustrating thing is I brought the season pass for Red dead which only lasts a week.

i had the exact same experience on slums a couple of weeks after the game was released brought back memories of that game

I brought it October 13th and few weeks later same issue

I had this same problem when I brought my x last year

you have to buy complete when you buy your x from Microsoft,

I brought my x and decide to buy complete when it was delivery to me and had to contact Microsoft support directly and tock about a week for them to get it sorted calling and waiting for call backs from the support team