I bought Xbox One and I want my old Xbox 360 gamertag

my current gamertag is 2 years old, which is when i bought the xbox one ... i bought my 360 in 2011, but i lost my old gamertag email.

Hello Maury,

Thanks for the replies and updates on the issue. At this point we recommend to request a call from support. They will be able to search up emails you currently have or have had and see which one is linked to the old 360 account. Provided you are able to
verify the accounts. They will also be able to see if any gamer tag changes have been done.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Make sure you have put the right email in.

Yes, I don't know what status it has, that 360 console just stopped being used for years

Yes, I´m sure. Included I can see notifications from ubisoft with my original email and the username of my gamertag. I log in with that email but dont with my original gamertag