I bought Xbox money for my Xbox but it charged my card and the money as well

Discus and support I bought Xbox money for my Xbox but it charged my card and the money as well in XBoX on Consoles to solve the problem; I bought Xbox gift cards and put them on my Xbox live account but it charged my credit card and my Xbox money as well how do I return my transactions... Discussion in 'XBoX on Consoles' started by Nickan2003, Mar 30, 2017.

  1. Nickan2003
    Nickan2003 Guest

    I bought Xbox money for my Xbox but it charged my card and the money as well


    I bought Xbox gift cards and put them on my Xbox live account but it charged my credit card and my Xbox money as well how do I return my transactions from the Xbox store

    :)
     
    Nickan2003, Mar 30, 2017
    #1
  2. DrockHollars
    DrockHollars Guest
    Confused

    So I bought the black ops 1 for the 360 with my debit card and it's saying completed on my recent purchase but then above it. It says Refunded but when I check my card o got charged for the purchase now what do I do what's going on why isn't the game on
    my xbox or why isn't my money refunded??
     
    DrockHollars, Mar 30, 2017
    #2
  3. ChaosAssassain0
    ChaosAssassain0 Guest
    Can't make purchases with prepaid card?

    I did this its not even saying i have money, i bought a few things but it just charged my credit card
     
    ChaosAssassain0, Mar 30, 2017
    #3
  4. Smwutches
    Smwutches Guest

    I bought Xbox money for my Xbox but it charged my card and the money as well

    You would have to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    Contact Us | Xbox Support
     
    Smwutches, Mar 30, 2017
    #4
  5. Smwutches Win User

    I bought Xbox money for my Xbox but it charged my card and the money as well

  6. ChaosAssassain0 Win User

    Can't make purchases with prepaid card?

    I did this its not even saying i have money, i bought a few things but it just charged my credit card
  7. FPS BEER Win User

    How the [Removed] can I remove my debit card from my account?!!!

    Well forgive me but im a little mad at the fact that xbox is charging a debit card with no money in the account without my permission, and i cant even remove the debit card. I want to simple remove the fricken thing, I cant even add a gold code i have to
    renew my membership because my account has been suspended since a payment went through when there is no money on my debit card
  8. ZOMBIE BOY DJT Win User

    Cant buy in app (game) content

    I think the problem might be my card because i have no money on it but it is backing up my NBA 2k20 Pre order so i can’t remove it but i don’t know why that would affect the purchases with the money on my xbox. Does it have to be backing up the pre order
    because i bought it with the money on the xbox not my card?
  9. Okresh Win User

    Can't renew my Xbox Live gold.

    Also, when will I get my money back that you took from my card? 10kr got charged twice from you today and I haven't bought anything.
Thema:

I bought Xbox money for my Xbox but it charged my card and the money as well

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