I bought this laptop from someone and I do not know why I need xbox access to download games?

I've already bought the game prior to buying this laptop. Why do I need to purchase it again?

They said there was an issue and they couldn't find the item on my order history even though I recently played it. I don't know what im supposed to do now.

If you're 100% sure you bought it on that account, contact support and have them look into it. You can request a call back or chat with them at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

Hello @DonovanDempsey!

With issues like these, we recommend you to Check your Xbox purchase history | Xbox Support just to make sure that you own the game on your account. If that's the case, please try removing your account and add it back. Make sure that you are logged in with the correct account. However, if the issue persists, you will need to get in touch with our live support again for them to double check your account.

I look through the entire list and it doesn't show that I purchased it even though that was the first game I bought with this account. This issue has happened once already but it doesn't seem to stay bought. I don't want to buy the game for the third time.