I bought the wrong version of NBA 2k24

Brought the wrong game can.nba2k24,was comptabile with my system.

Hello Harvey Paige,

Welcome to Xbox Forums.

We appreciate you for sharing this with us and for being honest. I totally understand the importance of process a refund for this game since this is not the version you wanted to have from your end with your account. Before anything else, I would like to clarify that Microsoft has a refund policy for digital games, which states that you can request a refund for a digital game within 14 days of purchase, as long as you have not played the game for more than 2 hours. However, there are some exceptions to this policy, such as if the game has been played extensively or if it has been more than 14 days since the purchase.



In your case, since you requested a refund on the same day of purchase, and the game was not played for more than 2 hours, you should be eligible for a refund. If your refund request was denied, it's possible that there was an error in the process, or that the game was played for more than 2 hours. By the way, you should be receiving an email for the request that has been denied and to have it re-investigated, make sure to respond to the email.



On the other hand, you can contact Microsoft Support directly to discuss for any other option for this and when you speak with the agent, explain your situation and provide any relevant information, such as your order number and the reason for your refund request. The agent should be able to assist you with your refund request and provide any necessary steps to proceed with the process.



To contact support:

1. Kindly open this link: Contact Us | Xbox Support

2. Scroll down and look at the lower left side if you can see the page that matches your country/region which you currently located.

3. If not. please select the country region it is showing and select the correct one among the lists.

4. Make sure to use the check the available contact times of the support.

5. Select the drop-down menu options that will match your concern.

6. Select the drop-down menu options that will match your concern.

7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

10. Should you be encountering issues contacting support, may try InPrivate Windows for your browser, other browser, different device/s or connect to different network.



Regards,



Microsoft Community Moderator

NBA 2k24 for Xbox One. The Mamba Edition also includes both the One and Series S/X versions.

I can’t play online on nba 2k24

Hello Artesian Madison,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you have purchased NBA 2K24 25th Anniversary Edition of the game and able to install the regular version of the game. Let us check and see on what we can do to help resolve your concern in a timely manner.



This edition of the game includes:

[table][tr]

• 12-Month NBA League Pass subscription
• NBA 2K24 for Xbox One
• NBA 2K24 for Xbox Series X|S
• 100K VC
• 50K MyTEAM Points
• 2K24 MyTEAM 5-Player Option Pack Box
• 10 Box MyTEAM Promo Packs
• Sapphire Kobe Bryant Card
• Rookie” Ruby Kobe Bryant Card
• 1 Diamond Shoe Card

• 1 Ruby Coach Pack
• 2-hour Double XP Coin for MyCAREER
• 2-hour Double XP Coin for MyTEAM
• 15x 6 types of MyCAREER Skill Boosts
• 15x 3 types of Gatorade Boosts
• 3 Kobe Bryant T-Shirts
• 1 Sabrina Ionescu T-Shirt
• 2K24 Backpack
• 2K24 Electric Skateboard
• 2K24 Arm Sleeves
• Black Mamba MyPLAYER Capsule with 4 different items

[/tr][/table]

• NBA League Pass code will be delivered to the email address associated with the NBA 2K Account with which the 25th Anniversary Edition Bonus Content was redeemed within 3 days of redemption
  

• If you return your purchase or do not redeem your Bonus Content before December 1, 2023, you will not receive your NBA League Pass code.
  
• Code for NBA League Pass must be redeemed by December 31, 2023. Any codes for NBA League Pass not redeemed by such date will be void.
  

• To receive your 12-month NBA League Pass, you will need to do the following.
  
  • Install your digital edition of NBA 2K24 25th Anniversary Edition and launch the game on your console or PC.
    
  • and login to your NBA 2K Account or create a new NBA 2K Account using your preferred email to redeem your NBA 2K24 25th Anniversary Edition Bonus Content.
    
• You must complete the above steps before December 1, 2023.
  
• You will receive your NBA League Pass Code and redemption instructions by email to the account associated with your NBA 2K Account within three days of completing the above steps (but no earlier than October 6, 2023).
  

For your reference, see: NBA 2K24 Frequently Asked Questions | NBA 2K

Let us know which of the inclusion of the edition you are not receiving so we can further check.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,