I bought the sims 4 seasons expansion and it wont download

Hello Ash,

Nilay here and I'm glad to answer your query today.

If you still can't download Seasons, try launching the game a couple of times. Origin often automatically starts downloading missing packs once you reach the Main Menu. This happens more often if you have automatic game updates enabled, but that's not required; usually any missing pack will redownload after an update or after you've cleared Origin's cache.

If that doesn't help, this may be an account issue of some sort, in which case you'd need to contact EA customer support for help.

Regards

Thank you! I have bought some of the expansion packs on Sims 4 when we had an xbox. If i buy the PC version will I have to repurchase the expansions?

wont the 2 expansions be on there own then like most season passes

Hello skyler fitzgerald,

Thank you for posting in Microsoft Community.



We understand that you are trying to download the Sims 4 Cats & Dogs Expansion Pack however, you were unable to download it. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description this Cats & Dogs Expansion Pack is not downloading. We would like to ask for few details:

1. Are you referring to this pack - Buy The Sims™ 4 Cats & Dogs | Xbox? Or were the pack purchased on different store?
   
2. May we know if you have issues with other game in downloading packs?
   
3. Do you have error message/code while installing the pack?
   

Please know that games like Sims 4 may require completion of certain tasks before you can access your DLC, add-ons, or in-game currencies. Please check the following details:

• Some games have specific sections for accessing add-ons and DLC. On the game’s title screen, look for something like “My content.”
  
• You might need to open a message from the publisher in-game to get your add-ons. Check for “My Messages” or a related area.
  
• Some add-ons are found only while playing the game itself. (This can be true for items such as in-game currency or skins.)
  

Source: Find your games and add-ons | Xbox Support

The games and add-ons will install automatically to your console’s default storage device if your storage device. To manage your game storage, please try this:

1. Press the Xbox button on your controller to open the guide.
   
2. Select Profile & system > Settings > System > Storage devices.
   
3. Select Change install locations.
   

Source: Manage storage on your Xbox console | Xbox Support

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator