I bought the game portal and nothing

Discus and support I bought the game portal and nothing in XBoX Rewards & Social to solve the problem; Hello. I purchased the game "Portal" on XBOX360 on 17.04.2017 The game was not visible in my games. For the moment the game has also disappeared from... Discussion in 'XBoX Rewards & Social' started by StelarWizard, May 28, 2017.

  1. StelarWizard
    StelarWizard Guest

    I bought the game portal and nothing


    Hello. I purchased the game "Portal" on XBOX360 on 17.04.2017 The game was not visible in my games. For the moment the game has also
    disappeared from my orders. Please let me know what happened that I paid for the game and I can not use it. I have a payment confirmation.

    Waldemar Brożek.

    :)
     
    StelarWizard, May 28, 2017
    #1
  2. Marwood II 87
    Marwood II 87 Guest
    "Deal of the Day" 4th July

    Bought The Orange Box for £4.95 earlier, started Portal looks to be a game I will love!
     
    Marwood II 87, May 28, 2017
    #2
  3. LetoAtreides49
    LetoAtreides49 Guest
    14 days Gold trial doesn't work !

    Hello,

    I have a XBOX ONE, bought new with sealed games. I got 14 days Live gold trials for free.

    first code i entered via PC on Live website, the process ended successfully, informaing me that I now have a 14 days blablabla. but nothing changes, nothing in the portal, nothing in the console.

    I tested with another code direct from the XBOX, ended also successfully but also with nothing after.

    I waited 1 night, and then the portal tells me that I have two "undefined" items under "Money and gift" 0_O

    I did many reboot for the XBOX, and I checked the region settings for profile and xbox as told in another post, without any success.

    Can you please give me a hint ?

    thanks,

    Leto.
     
    LetoAtreides49, May 28, 2017
    #3
  4. Smwutches
    Smwutches Guest

    I bought the game portal and nothing

    Since that is not a Rewards program issue, Rewards support will not be able to assist. You may want to try contacting support directly.
    Contact Us | Xbox Support
     
    Smwutches, May 28, 2017
    #4
  5. Smwutches Win User

    I bought the game portal and nothing

    Since that is not a Rewards program issue, Rewards support will not be able to assist. You may want to try contacting support directly.
    http://support.xbox.com/contact-us
  6. Marwood II 87 Win User

    "Deal of the Day" 4th July

    Bought The Orange Box for £4.95 earlier, started Portal looks to be a game I will love!
  7. Farscape247 Win User

    Portal 2 & Left for Dead now backwards compatible

    portal was and still is an epic game, i bought this a few months ago on sale on the store for £4 in anticipation of BC, yay.
  8. MateusFontana Win User

    I bought a game, but received nothing

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community.

    We appreciate your coming to the Xbox community and we're sorry you're having this issue. Before we try any different things, make sure the game is showing up in your order history via the link below.

    https://account.microsoft.com/billing/orders/

    - If it is showing, follow the instructions below.

    - First, remove your account from the console by following the steps below.

    Press the Xbox button  to open the guide.

    Select Profile & system > Settings > Account > Remove accounts.

    Select the account that you want to remove, and then select Remove to confirm.

    After removing the account follow the procedure below.

    Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

    Step 2. Then unplug the power supply from your console and wait for 3 minutes.

    Step 3. Plug the power supply back into the Xbox console.

    Step 4. Press the Xbox button on the console to turn it on again.

    Now add your account again.

    *We thank you in advance for contacting us, I hope this can help you.
  9. HomegrownSilky Win User

    I bought a game, but received nothing

    What game are you trying to purchase? Are you sure that you didn't purchase a game for PC instead of for Xbox? What happens when you tried to purchase the game from your console?
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I bought the game portal and nothing

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