I bought the game and it already appears charged to my credit card, it always appears that...

Discus and support I bought the game and it already appears charged to my credit card, it always appears that... in XBoX Games and Apps to solve the problem; I bought the game and it already appears charged to my credit card, it tells me that I am already the owner of the game, but it does not download it... Discussion in 'XBoX Games and Apps' started by Alexander Rojas1, Jun 14, 2023.

  1. I bought the game and it already appears charged to my credit card, it always appears that...


    I bought the game and it already appears charged to my credit card, it tells me that I am already the owner of the game, but it does not download it and on the screen it always appears that it has problems bringing my content.


    I bought the game and it already appears charged to my credit card, it always appears that... [​IMG]


    :)
     
    Alexander Rojas1, Jun 14, 2023
    #1
  2. Wille M. Win User

    I bought the game and it already appears charged to my credit card, it always appears that it has problems bringing my content.

    Hi, I hope you're doing great out there.

    I'm an Independent advisor and I'm here to help you with your concern

    Alexander, I am very sorry that you are having this issue, before recommending some procedures, I would like to say that it is a pleasure to interact with you in this thread. :)

    On the page below, is the game listed as purchased?

    https://account.microsoft.com/billing/orders

    If yes, click on it, and you will be directed to the Microsoft Store, check that Playble on shows your console model. After checking, everything is correct. Try the steps below (one by one) and check the result:

    Step 1:

    Power off the console > (press and hold the power button for 10 seconds) Unplug everything from the console > wait 5 minutes and plug everything back in > Power on the console

    Step 2.

    Press the Xbox button to open the panel;

    Select Profile & System > Settings > Account > Remove Accounts;

    Select the account you want to remove, then select Remove to confirm.

    To add it again:

    Press the Xbox button on the controller to open the panel.

    Select Sign in.

    Select Add & Manage.

    Select Add New.

    Enter your Microsoft account email address and password.

    Step 3:

    Go to my games and apps > See all > Full library > Owned games > when you find the game, try to install and test.

    If it doesn't work, wait a few hours and try again, I had this problem recently and after 24 hours, I was able to install the game normally.

    Let me know if you have any questions. I'll be happy to clarify it.

    Big hug my friend Alexander. ;)
  3. Alexander Rojas1 Win User

    I bought the game and it already appears charged to my credit card, it always appears that it has problems bringing my content.

    this appear in my screen all the time


    [​IMG]
  4. PedroAugustoGG Win User

    Não consigo cancelar o Game Pass[Translation-I can't cancel the Game Pass]

    This option does not appear, because it was already charged once and there was no credit on the card There is saying that dnv will be charged on the 11th but I wanted to cancel this spending at least
    this month

    Please help me, I need to cancel my subscription
  5. MasTerKi3Z Win User

    I can´t download xbox 360 games on live gold

    To download It You must have a credit/debit card in your Microsoft Account, the credit/debit card will appear when You are going to buy but you are gonna be charged If You have Live Gold.
  6. Daniel_604 Win User

    I purchased the game pass, they charged my card but it was not activated

    I bought it now in the morning, thought it was already active after purchase but no. I was charged, but it doesn't even appear in my microsoft purchase history
Thema:

I bought the game and it already appears charged to my credit card, it always appears that...

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