I bought the game and I did not receive it

Discus and support I bought the game and I did not receive it in XBoX on Consoles to solve the problem; Hello, two days ago I made a purchase by credit card of the game (Diablo 3) of xbox one that was made in the promotion for who is a gold member, and... Discussion in 'XBoX on Consoles' started by MasterKillerBrX, Jan 9, 2017.

  1. MasterKillerBrX
    MasterKillerBrX Guest

    I bought the game and I did not receive it


    Hello, two days ago I made a purchase by credit card of the game (Diablo 3) of xbox one that was made in the promotion for who is a gold member, and the game has already been charged by the banking agency for the price of the game (65 , 67R $), and the game
    was not available for dowlaod, I do not intend to pay a purchase I did not receive.

    :)
     
    MasterKillerBrX, Jan 9, 2017
    #1
  2. Smwutches
    Smwutches Guest
    I bought a game but I did not receive the code

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jan 9, 2017
    #2
  3. steeledwand7664
    steeledwand7664 Guest
    I bought a game but I did not receive the code

    Normally when purchasing a game in the store it is purchased digitally and automatically the license is put onto your account.

    So with that in mind if you go back to the store on the console does it say that you have to purchase it again?

    If the license is on your account it should also automatically show up in your ready to install section on your xbox one.

    You can also look at your purchase history by signing into your account at account.live.com and looking at the purchase history you would be able to tell for sure if the purchase went through or not by looking there.
     
    steeledwand7664, Jan 9, 2017
    #3
  4. Smwutches Win User

    I bought a game but I did not receive the code

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  5. steeledwand7664 Win User

    I bought a game but I did not receive the code

    Normally when purchasing a game in the store it is purchased digitally and automatically the license is put onto your account.

    So with that in mind if you go back to the store on the console does it say that you have to purchase it again?

    If the license is on your account it should also automatically show up in your ready to install section on your xbox one.

    You can also look at your purchase history by signing into your account at account.live.com and looking at the purchase history you would be able to tell for sure if the purchase went through or not by looking there.
  6. OpticRJames Win User

    I bought two games on Xbox that I did not receive

    Hi, Tnt. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please check first if you have two completed charges for both games on your account's order history from this link, https://account.microsoft.com/billing/orders.

    If it's active there, you should be able to install it by doing the steps below.

    Go to My games & apps > See all > Full library > All owned games, select the game title, then press Install all.
  7. PalmettoBling Win User

    I bought a deluxe edition, DID NOT RECEIVE THE CONTENT IN THE GAME

    Hey, sorry to hear that. Have you checked in "My Games & Apps" and then hit the menu button on Titanfall 2, select "Manage Game" and ensure that the content is installed. If it's not installed, then go ahead and install it; make sure you quit the game
    after the instillation is done and you should see your items.
  8. JoeJuggernaut51 Win User

    I bought a deluxe edition, DID NOT RECEIVE THE CONTENT IN THE GAME

    I had this same problem, but I'm pretty sure you get the content through advocate gifts
Thema:

I bought the game and I did not receive it

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