I bought something on Minecraft. How do I refund it?

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Which device do you use to play Minecraft?

If it's from the Microsoft Store, you can check your account order history on https://account.microsoft.com/billing/orders/ if you see the order or payment there.

If you're on different device or platform, you may check the platform's store purchase history.

Hi there Achinth, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

To request a refund for the game, please visit the following website:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please take in mind that sometimes it can take up to 24 hours for your purchase to appear in the refundable orders history. If you don't see it, you may need to wait that time and check again.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hi Patryk, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to request the refund on this link?

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please sign in to your account and select the item you want to refund.

In case it does not work, the best course of action is to contact Support.

I kindly ask you to speak with Minecraft Support.

Please enter this link:

https://help.minecraft.net/hc/request/new

I hope this helps.

Hello,

Thank you for your quick response. I don't play Minecraft at all, I only bought it for my daughter an hour ago. How do I cancel my purchase and get a refund?

Thank you,

Boysie

Hello Darkwolf,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

I understand you would like to refund the gift. Do you mean he cannot claim it because he is from a different region? Givers and recipients must always be in the same country or region for the gift to work.

You can request a refund for an unredeemed code. To do this, login your account in here https://account.microsoft.com/billing/orders/ , find the gift, and select Refund information.

For your reference https://support.xbox.com/help/subscriptions-bil...

I hope this helps. Please let me know if you have any more questions or concerns about this.

Regards,

Belle