I bought robuxs for my daughter on my Microsoft account on my phone which I chose for Xbox...

I appreciate the response.

Since your refund request has been denied, according to Independent Advisor Gerardo CG: https://answers.microsoft.com/en-us...-request/8bcbfa91-e8d0-4cd1-ae55-570668533c23

"If your refund has been denied, and you believe it's an error, please reply to the email you received informing you of the refund rejection. In your response, explain in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and get back in touch with the team that originally handled your refund request."

Once you have submitted your refund dispute, you will receive a reply from the Xbox refund webform team via email within 72 hours.

Best Regards,
Darhyl

Hi Nichola! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your missing purchased Robux.

I just want to clarify, is your daughter's Xbox account is also your Microsoft account?

Note: Microsoft account and Xbox account are one and the same.

If not, I'm afraid it is not possible to transfer any purchased games/addons/in-game currencies from one account to another. You will need to play the Microsoft Xbox account where the Robux was purchased on Roblox in order to use the purchased Robux in-game.

To confirm which Microsoft account the Robux was purchased, sign in on account.microsoft.com > go to payment and billing > order history > select the date of range when you purchased Robux.

If you have confirmed that you have purchased Robux on your Microsoft account instead of your Daughter's Microsoft account, I highly recommend you request a refund on your account and repurchase Robux on your daughter's account. You can try to request a refund through this link:

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi I had already put in a request for a refund but it has been denied

I have bought robux on Microsoft can I lost my money because it never went on my account

will i need to buy xbox live gold to redeem the robux if its from microsoft store?

can i use my microsoft balance for ingame shop?

Turns out you will need xbox live TO PLAY ONLINE which means:

you dont beed live to redeem the robux, just login and launch the game on xbox with the account of the purchase and to log into the roblox account you want the robux to go to.