I bought robux but never got the code so how will i get the robux?

Hello Sai, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

Would I know if you purchased the Robux by using the Xbox.com website and clicking on the “Buy” button, or how did you purchase the currency?

https://www.xbox.com/games/store/400-Robux-for-...

Additionally, are you playing the game on Xbox, PC or what platform?

Lastly, I appreciate the opportunity to let you know that here in the forums, it is not possible to review your account or order history information.

how do I get the code for microsoft guftcard i bought it from ms rewards and i want to buy robux and when i go to roblox to purshes robux with my giftcard it doesnt show method for ms giftcard could you please help

thank you

I just experienced the same issue. I bought the $0.99 88 robux option from the Roblox application through Microsoft and it also said that something went wrong and that I was not charged. Turns out I was, and I never received the robux. Based on what I've read, they don't accept refunds for in-game purchases like robux. My suggestion is to buy directly off of the Roblox website rather than through Microsoft. I've never had any issues making purchases directly from Roblox. Huge disappointment from Microsoft. I would steer clear of making Roblox purchases through Microsoft from now on.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your Robux purchase not showing up.

Just a heads up that there are times due to delays with the server, your currency will not not show up right away on your account. It can take up to 24 hours and if this is already more than 24 hours, you can always have this requested for a refund through the webform.

Just also make sure to refresh the account first by signing out and signing back in, restart the game completely by exiting the game and going back to it.

Since you already made a refund request on your billing history and got declined through the automation, try doing it on the webform instead.

Let me provide you a direct link for you to request this immediately. Your request will go directly to the refund team as they are the one who will process a refund back to your account.

Make sure to get the order number first on https://account.microsoft.com/billing/orders/

Then go here:

http://xbox.com/refunds

Choose the option "Why don't I see the purchase in my list?" then "I don't see the purchase"



Choose the last option "none of the above apply, I still can't find my order" then "request a refund"

After you submit this form, you’ll receive confirmation and follow-up emails that’ll include instructions on how you can keep track of the status of your request. They will send you a response with the refund decision within 72 hours.

I just bought 119 euros the payment went through but i didn't get the robux kindly roblox please send me the robux "qwerftmf" and it was at 18:52 yesterday and still didn't get it today