I Bought Roblox and it didn’t put Roblox on my account

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

First, make sure that the transaction is completed by signing in to https://account.microsoft.com/billing/orders.

Once validated, For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Hi, I don’t know if I’m doing this right. Can you explain what you mean when you said Xbox gamertag credentials. Like my password to login into Roblox would be my Microsoft account password as I remember both that and the username to it but, not the password to my Roblox account. I don’t have a pc so, I tried to login into my Roblox account using my phone and input into the username prompt: my Xbox gamertag username and my Microsoft password as my Roblox password and it didn’t work. During this I had not unlink my Roblox account from my Xbox account. Also when you stated to go to link social accounts in the Xbox account settings I didn’t see anything related to Roblox at all. I don’t know what to do. I’m sorry that I may not understand what you’re saying and I appreciate your help in this situation

Thanks for trying to help I don’t know if it’s a hundred percent clear what I said. But at the time of making my Roblox account my dad didn’t put an email so I can’t use the account on my other devices beside the Xbox so I can’t sign into my account I contacted customer support and they said I need proof of owning the account and asked for a Roblox purchase receipt here is what they said “Please reply to this message with a copy of your Roblox, Xbox purchase receipt. You may send us your emailed receipt or a screenshot of your Roblox, Xbox purchase receipt.” the thing is I don’t know what the purchase receipt is because you don’t buy the game because it is free.

This didn’t help at all. I’m on my Xbox, & it won’t let me log into my roblox app. Nothing you said above works. I got a Verizon redeem code & can’t sign into Roblox.com or the roblox app. So been searching everywhere to enter in the code in Roblox on my Xbox & there isn’t a place to do it on my console. This is total bs

Thank you! I was able to log in to the Roblox page and then link my Roblox account with my Microsoft account.