i bought remnant 2 from microsoft store, and i wanted to install it on my pc but i coudnt,...

Hello GinTokiSAKATA how are you?
My name is Ezequiel. I'm an Independent Consultant. Unfortunately your purchase of the game is only licensed to play on XBox Series X and Series S.

I'm aware that there are some games not available on gamepass for Windows 10, that are available for consoles. The games I've mentioned aren't part of that list, though.

For example this page is for Remnant: From the Ashes -

https://www.microsoft.com/en-gb/p/remnant-from-the-ashes/9pbhxgwzts2n?activetab=pivot:overviewtab

On it it clearly states "You can play Remnant: From the Ashes with Xbox Game Pass for PC or buy it to own." and I can select the 3 dots, "Install on my devices", select my PC and it installs the game on my PC without issues. But I'm not able to play it, because it's "not available" for me and I get the same error code 0x803F8001.

It is the PC edition of minecraft, i just bought it on the microsoft store on my PC 2 days ago

I know that Microsoft cant refund if i bought it from a retailer.

I bouht the game twice.

1 time in the Microsoft Store. They got my money but i never got the game.

2 time i bought it in a retailer store.

Now i want my money back from Microsoft for the game i bought in there store.

Microsoft removed the game i bought in the retailer store......

The Support cant help me. I tried it 3 times but they dont understand that..... -.-

I paid 140€ and got nothing now -.-

Hi Christi Holden ,

Good day!

I really do appreciate your response.

In this case you are best to request all back from support. There may be something going on with the purchase.

When you go to Contact Us to get it to request a chat follow these steps:

Step 1 ----select Xbox One

Step 2 ----select see other options then subscription changes

Step 3-----select show contact options
Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Thank you for understanding.

Truly Yours,

Fatima

Microsoft Moderator