I bought new Xbox one yesterday and when I connect the power supply to the console , it is not ...

ibrahiem87 · Oct 29, 2016

I bought new Xbox one yesterday and when I connect the power supply to the console , it is not working ,,

:)

asdd2ee2 · Oct 29, 2016

Need help in Hyderabad,IN, want to test my Console and PSU as console is not starting.

I got my US console to India and bought a new original Xbox PSU(India Specific Voltage) from a vendor. My Xbox console is bought in USA and working fine before traveling to India. When I connect new PSU (Power Supply Unit) to power socket, I can see the
steady orange light. As soon as I connect to console, it blinks white and stop PSU light. my console is not starting. I tried connecting console in different rooms and same result. I do not know what is the issue and which one is not working. I want to test
my PSU and my console in Hyderabad with some one who got. I can bring my console and PSU to test it. Any help is greatly appreciated.

jimbow180 · Oct 29, 2016

Xbox One will not turn on

Hi, My xbox one will not turn on. The power supply light goes from orange to white 3 times and nothing. I bought a new power supply but still the same. When the power supply light is white it last for a few seconds. During this time if I try and turn on
the console the machine makes the normal noise but the light does not turn on.

Can anyone help?

Thanks

Phil

M3tal Daz3 · Oct 29, 2016

When did you purchased the console from? Was it a second hand console? Refurbished maybe?

M3tal Daz3

When did you purchased the console from? Was it a second hand console? Refurbished maybe?

S1ster P1stol

Unfortunately I have no one to use their power supply to check. So I bought off Amazon yesterday and it won't be here until Monday even though it said it would be tomorrow....hoping it's only the power supply.

Hordie

HI Legit Challenge,

Sorry you're having issues with your Xbox power supply. You said that this is a brand new power supply. Did this come from Xbox via the repair site? If it did, then I would suggest contacting Xbox Support located below to get another one. Also, if
this is a replacement power supply unit, if you can try to test your Xbox, or this power supply somewhere else (family or friend with Xbox?), that would help you in determining if the Xbox has an issue, or if it's the Power Supply.

If this is a new console and new power supply, try the troubleshooting steps below. If those do not work, then I would suggest exchanging the console where you bought it.

Troubleshooting:

Make sure the power supply is plugged directly into the wall and not a power strip. If that doesn't work, I would also suggest trying another known good working outlet to see if you can get the console to power up.

No Power Solution

Contact Xbox if this is a replacement Power Supply

Richkiller007

Hi

If it is the original Xbox One with the separate
power supply then you will need to obtain a new power supply suitable for use in the US. If your console is one of the newer Xbox One S or Xbox One X consoles then all you will need to do is obtain a new power cable.

So does Microsoft have a power supply with 220v that I could buy?

AngelObullets

Translation for others

My xbox one fat doesn't turn on

Yesterday afternoon I went to turn on the console. The first thing I was surprised about is that the power supply light was white, as if it were in fast boot mode, plus a connected external HD that was also on. However I usually use the console in power-saving
mode. When I touched the console's start button, it made the sound turn on, but it continued "off". If anyone can help, I will be immensely grateful.

Hi there Miguel

This sounds like it's the original xbox one can you try the following link. https://support.xbox.com/help/hardware-network/console/reset-power-supply-solution

I bought new Xbox one yesterday and when I connect the power supply to the console , it is not ...