I bought mw3 vault edition but I mistakenly bought the cross grn edition by accident meant...

I did see it and asked for a refund but it said it got denied what do I do?

Hi there JoJo, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

To request a refund for the game, please visit the following website:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please take in mind that sometimes it can take up to 24 hours for your purchase to appear in the refundable orders history. If you don't see it, you may need to wait that time and check again.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hi again,

If your refund has been denied, and you believe it's an error, please reply to the email you received informing you of the refund rejection. In your response, explain in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and to get back in touch with the team that originally handled your refund request.

In case you haven't received any email informing you of the refund rejection even after 24 hours, and after checking your spam/junk email folder, then I recommend reapplying for the refund using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, respond to it as I mentioned before.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

Thank you for your understanding, and I wish you good luck.

Kind regards,
Gerardo.

I originally bought the cross gen edition then recently bought the vault edition package separately. It just says buy in the store nothing for install.

i bought mw3 vault edition and its not showing up