I bought MW2 vault edition and content locked up and the whole game seemed to de purchased...

Hi LowlandNutria92,

After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

Please follow the steps below to reach out to our live support team.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

I own mw2 vault edition, and I was wandering will it be possible to upgrade to mw3, as it gives me the option to upgrade or will I have to purchase the whole new game ?

I assume you are talking about the "MW3 Vault Edition Upgrade".

If so all that does is upgrade people who already bought the digital crossplay edition ($70 version) of MW3 and want to upgrade that ti the vault edition.

If you dont already own the digital crossplay version of MW3 then the upgrade won't do anything at all for you.

I had the same problem where the game was accidentally purchased on my brother’s and when I went to upgrade to vault edition on my account it never worked. Would it work if I refunded the whole game and the vault edition and then bought the vault edition on my account. Also would I be able to play while the game is processing the refund and would it save my game. Also would this even work.

I forgot to calirfy this lol

He bought vault edition and hasn't gotten his vault content

And I've bought the vault edition upgrade and I haven't gotten it either

If you look at your account.Microsoft.com it would probably be the charge for the cross gen mw2

HOWEVEr if you are trying to refund the mw 2 cross gen then no as mentioned you played it

Mw2 vault edition. Is a upgrade to the base game not a replacement

You wouldve had to buy the cross gen to play vault edition

I don't think you realize what you bought

When you buy the vault edition you MUST have the base game to play it

The vault edition code only gives you the additional dlc NOT THE game