I bought GamePass but I can't play games online.

AdnanHakkı · Oct 19, 2019

As mentioned in the title, online mode is not enabled in my account. How can I fix it?

For Example ;

:)

SilasLimaXb

Hello, thanks for your question. Checking your problem here I believe you have to contact support. I saw that you are playing by PC, try restarting your computer log out of account and log in again.

UnbakedBrick461

Is the account you trying to use a child account or an adult account?

As child accounts will not be able to play certain games online unless the parent account has given the required permissions.

Sea of Thieves has a age rating of 13 years and up.

Adult account but it will not let me sign in to go online .

NeoDan123

Is the account you trying to use a child account or an adult account?

As child accounts will not be able to play certain games online unless the parent account has given the required permissions.

Sea of Thieves has a age rating of 13 years and up.

XBF Amber M

Hi AdnanHakkı,

Thanks for keeping us updated with your replies concerning this issue. As you've already attempted some great troubleshooting solutions provided by our Ambassadors, but are still unable to access Game Pass games even though you're subscribed to Xbox Game
Pass Ultimate, I recommend that you
request a call back or chat from Xbox Support to have them investigate what may have happened with your subscription. If they find something amiss, they'll be sure to get you going back in the right direction as soon as possible.

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 2 : Select a Category, then See other options
Step 3 : Select your Issue/Topic
- Select - Show contact options
- Select – Call me back or chat with Xbox Support

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available as the selections may change from time to time.

Hope this helps out a bit more!

luissolid

Can you please verify your account settings? Maybe you have a restriction.

Go here:

Go to Xbox.com and sign in to your account (this must be an adult account)
Select Xbox settings. If you don't see this option, select More links and then select Xbox settings.
Select Privacy & online safety.
Select either the Xbox One/Windows 10 Online Safety tab or the Privacy tab. Review the current settings and update any that you want to change.
Select Save before leaving or switching to another tab. If you don't save the changes before you move to the other tab, your changes won't be saved.

I bought GamePass but I can't play games online.