I bought ea fc24 and I can't play it because it says that I don't own this game. can you...

Hi Habo! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your EA FC24 game.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Kindly try to confirm if the game was successfully purchased on your account by signing on to account.microsoft.com > payment and billing > order history > select the date of range when you purchased your EA FC24 game.

If you have confirmed that the game is showing up on your account, according to the official Xbox website: (https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution) Please perform the following workarounds:

"Remove your account, power cycle, and re-add your account:

Here's how to remove your account:

> Press the Xbox button  to open the guide.
> Select Profile & system > Settings > Account > Remove accounts.
> Select the account that you want to remove, and then select Remove to confirm.

Power Cycle:

> Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

> Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Then re-add your account.

Press the Xbox button  to open the guide.
Select Profile & System > Add or switch > Add new.
Enter the email address for the Microsoft account that you want to add, and then select Enter.

Note: Make sure that you do not select Get a new account unless you want to create a new Microsoft account.

Enter the password for your Microsoft account, and then select Enter.
Review the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
Follow the steps to configure your Sign-In, security & PIN preferences to finish adding your profile to the console."

Then check if you will be able to play the game with no problem.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hopefully someone can help me, can't get into EA FC24 until I can get in, paid £100 for the game plus been spending a bit of money on it also.

I'm having a similar problem with games I own that have been delisted.

If we already own them, then we're supposed to always be able to download & uninstall them as we please.

Dragon's Dogma: Dark Arisen (360):

still has access to all DLC on store, but no way for me to redownload the actual game.

Transformers: War for/Fall of Cybertron, X-Men: Arcade, Toy Soldiers/TS Cold War, Syberia, Dead Block, & Guardians of Middle-Earth

I own all these but since they've been delisted, there's nowhere for me to go to even try to redownload them on 360.

Other games are only showing as Free Trials, when I already own them too.

I have exactly the same issue. Bought Split/Second on the Xbox 360 digital marketplace, it clearly states it is compatible with Xbox One, then the damn 360 just decided to RRoD on me, and Idecided to keep playing the game on my Xbox One, the store says I don't own the game.If I go to the xbox 360 marketplace on my browser, it says I own the game, the order history also indicates that I own the game, but in the Xbox One store it says I have to buy it again. Contacted Microsoft rep and they decided that I should rebuy the game again on the Xbox One, start the installation and they would refund the value, since I already have the game. Installed the game, but it won't run, still says I don't own the game... Digital is the future... Sure thing... My mistake was acquiring a All Digital Xbox One version.....

Update: Just checked both my Xbox One and the microsoft store and it seems this issue is now fixed for me after 3 whole days...

I contacted Microsoft last night and apparently it’s a issue (or so they said) don’t know if they just told me that or not but it would be nice to play the games we bought!