I bought dlc but it says i didn’t buy it after i finished the transaction

Discus and support I bought dlc but it says i didn’t buy it after i finished the transaction in XBoX Games and Apps to solve the problem; Today i bought some dlc for Fallout New Vegas called dead money but when i try to play it, it wont load so i tried to uninstall it and reinstall it but... Discussion in 'XBoX Games and Apps' started by SamuelRuelas, Oct 26, 2020.

  1. SamuelRuelas
    SamuelRuelas Guest

    I bought dlc but it says i didn’t buy it after i finished the transaction


    Today i bought some dlc for Fallout New Vegas called dead money but when i try to play it, it wont load so i tried to uninstall it and reinstall it but now it says i dont own it and i need to buy it agian but before i “bought” that i bought honest
    hearts dlc for this game to and it works fine is there any way i can i fix this issue


    :)
     
    SamuelRuelas, Oct 26, 2020
    #1
  2. XBF Ihssane Z Win User

    Bought a game, but it says i didn’t.

    Hello @TitanAttacker11, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps here:

    After each step try to see if the issue is fixed!

    First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

    Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2 to 3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please try to check your games in the order games history in this following website : Microsoft account | Home

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  3. TitanAttacker11 Win User

    Bought a game, but it says i didn’t.

    Thank you for replying to my message, the game has reappeared on my purchased games and I’m now installing it.

    I do hope that you have a pleasant rest of your day and stay safe.
  4. Landon Gomez Win User

    DLC I bought just got added to the ultimate edition of the game, can i get a refund?

    I didn’t find a lower price the dlc I bought got added to the ultimate edition of the game, in wich I own, a couple weeks prior to me buying the dlc.
  5. Floris 10 04 Win User

    Bought a game but Xbox says I didn’t

    here is the picture that I payed
  6. Smwutches Win User

    Bought a game but Xbox says I didn’t

    You'll want to contact support and speak to billing. http://support.xbox.com/contact-us
Thema:

I bought dlc but it says i didn’t buy it after i finished the transaction

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