I bought currency in a game and didn't receive it (On Windows Store/Xbox App PC)

Hello SekritFW

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

What game would it be, friend?

How long ago did you make the purchase?

Have you had any procedures, friend?

I'm waiting for you

When purchasing Bundles and Ancient Coin packs for Sea of Thieves, it is important that you purchase through the correct store for the platform in which you are playing. Otherwise you may not receive the items in which you have purchased!

So this means that if you are playing on the Steam version of Sea of Thieves, then you must purchase your content through the Steam store. And likewise, if you are using the Microsoft Store or Xbox version of Sea of thieves, then you must purchase your content through the Microsoft Store.

This is due to how your purchases are redeemed into your game. For example, purchases through the Steam Store are added to your Steam Inventory, which in-turn are 'consumed' into your game during the next boot flow with the item then being removed from your Steam Inventory (the Microsoft Store / Xbox versions are not able to process these purchases). Likewise with the Microsoft Store / Xbox Versions, purchases through the Microsoft Store are not added to your Steam Inventory and therefore cannot be 'Consumed' into the Steam version of the game.

If you do mistakenly purchase Bundles or Ancient Coin packs on the incorrect platform store, please contact the following support channels for a refund.

• Support.Microsoft.com
  
• https://help.steampowered.com/
  

I'm sorry for that, Khalfan and according to Xbox support if it's completed on our order history and after 24 hours it's still not showing up reaching out to the game support will be the best option so they can check what happened with the in-game currency.

Tried it but in the end they rejected my request because they can't refund when they don't know whether it was consumed or not.

if they can't refund then atleast fix the issue for the in-game currency because I payed for something and I didn't receive it back.

Literally the worst support I received until now.

how do I request for a refund? because i can't seem to find step 2

1. You can request a refund on your Xbox order history page.
   
2. Select the relevant item and choose Request a refund.
   
3. Provide the reasons for your request and select Next.
   
4. If everything is correct, select Submit.