I bought currency and didn't receive it and lost my money

Discus and support I bought currency and didn't receive it and lost my money in XBoX Sales and Promo to solve the problem; I recently bought a package of 1,000 apex coins and did not receive the content, asked for a refund and so far I have not received the money back, and... Discussion in 'XBoX Sales and Promo' started by Polly Ë-Girl, Dec 16, 2020.

  1. Polly Ë-Girl
    Polly Ë-Girl Guest

    I bought currency and didn't receive it and lost my money


    I recently bought a package of 1,000 apex coins and did not receive the content, asked for a refund and so far I have not received the money back, and for 3 days asking and nothing, they say they will see and nothing


    I bought currency and didn't receive it and lost my money [​IMG]

    I bought currency and didn't receive it and lost my money [​IMG]

    :)
     
    Polly Ë-Girl, Dec 16, 2020
    #1
  2. TMoney360 Win User

    PowerStar Golf

    I had the same issue. After purchasING currency with real money I logged in and suddenly I'm back at level one with 0 currency I can go into my game save and see all of my achievements yet even though my profile indicates I'm logged in I have seemed to lose
    or have lost my game save what do i do have spent a lot of money on this
  3. kyle_m4496 Win User

    I didn't receive my money back. Refund

  4. Mauricio Uzbelger Win User

    I didn't receive my money back. Refund

    Ok.

    Thanks so how I do that .? I'm from Israel.

    Thanks again. 😃
  5. kyle_m4496 Win User

    I didn't receive my money back. Refund

    Hi Mauricio. My name is Kyle and I'm an independent advisor.

    I understand how frustrating it must be that you haven't received your refund, when was your refund request processed? Check your email inbox to confirm the date.

    Thanks,
    Kyle
  6. [EX] Win User

    I didn't receive my money back. Refund

    Hi Mauricio,

    a refund shouldn't take longer than a week (if paid with credit card).

    If it's longer than a week you should request a call back from the support of your region.

    Since this is a community forum none of us has access to your account and billing infos.
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I bought currency and didn't receive it and lost my money

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